Support
TrakCanvas help
I've lost my licence key
Sign in at My licence with the account you bought with - your key is always shown there. If you used checkout with a different email, use "Recover my purchase" or email us your order number.
It says I've reached the device limit
Open My licence and remove a device you no longer use, then activate again. If you can't, email us and we'll reset your devices.
I'm getting a new PC
Remove the old PC from My licence (or sign out inside TrakCanvas on it), then activate on the new one.
Will it work offline?
Yes. Once activated, TrakCanvas works offline for up to 30 days at a time; connect briefly to refresh the licence.
My trial has ended
Buy a licence from the pricing page and enter the key in TrakCanvas - your designs are kept.
How do I get a refund?
Email us within 14 days of purchase. The licence is deactivated once the refund goes through.
Still stuck? Email jan@trakcorp.co.uk with your order number or licence key (never your password). Replies within one working day.